Customer-Centric Refund Policy

Your satisfaction remains our priority. If your purchase falls short of expectations, we provide a well-defined refund process. Our commitment is to uphold transparency and deliver a seamless experience for eligible refund claims. By adhering to clear guidelines, we ensure a reliable and trustworthy service.

Who Qualifies for a Refund?

Refunds can be requested under the following conditions:

• Physical Goods: This includes tangible products such as devices or hardware purchased through our website.
• Digital Goods: Software licenses, subscriptions, and other downloadable items bought on our platform.
• Service-Based Transactions: Professional services such as technical support, consultation, or installation, provided they comply with our refund policy.

Deadline for Refund Submissions

All refund requests must be initiated within 30 days from the original purchase date. Requests made beyond this timeframe will not be considered. This policy ensures a structured and fair refund process for all users.

How to Request a Refund

Follow these steps to submit a refund request:

• Reach Out to Support: Email our customer service team at admin@thecrestfieldglobal.com.
• Provide Essential Details: Include your order number, product/service details, and the reason for the refund request.
• Attach Supporting Documentation: Relevant evidence, such as receipts or screenshots, should be submitted to expedite the process.

Evaluation and Approval Process

Each refund request is subject to a detailed assessment. Our team thoroughly examines all provided details before making a final decision. Approval or rejection is determined based on compliance with our refund terms. Approved refunds will be confirmed via email, and processing will begin promptly.

Refund Timeline & Payment Mode

Refunds are typically processed using the original payment method unless another arrangement is made. Processing times generally take 5 to 7 business days, but this may vary depending on your financial institution’s policies. Users should consult their banks for precise timelines regarding fund availability.

Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Activated Digital Goods: Software or downloadable content that has already been accessed.
• Fully Rendered Services: Services that have been completed in full.
• Damaged or Modified Products: Items that have been altered, misused, or damaged by the user.
• Third-Party Purchases: Items acquired from external vendors through our platform, as these are subject to the seller’s refund policies.

Policy Updates and Modifications

We reserve the right to modify this refund policy at any time without prior notice. Updates will take effect immediately upon publication on our website. Customers are advised to review this policy periodically for any revisions.

Need Help? Get in Touch

For further queries or assistance, please reach out to our support team at admin@thecrestfieldglobal.com. We are committed to addressing your concerns and ensuring a satisfactory resolution.